19 Dec. 16


The owner Chris came out for the estimate. Very professional. We discussed my options. I feared that the tank water heater in the attic was a disaster waiting to happen should a serious leak ever develop. We discussed the Rinnai vs. the Navien NPE-240A units.
After indicating that 1/2″ gas line would need to be upgraded to 3/4′” for the Rinnai, he recommended the Navien. I agreed. On the day and time promised, the technician Dan arrived for the install. He was very professional and personable. He accommodated my choice of location for the unit. He worked efficiently and was very proud of his work. He demonstrated the unit and answered all my questions thoroughly. After over 3 months of use, my Navien NPE-240A tankless water heater has performed flawlessly. I am very pleased with the unit and the quality of the installation. My only minor complaint is that I was promised that runners would be laid down to protect my carpeting. This was not done. However, Dan noticed the stains on the carpet, and without being asked, he purchased carpet cleaner and cleaned all the carpet stains. Problem solved! Maybe the price wasn’t the cheapest, but you get what you pay for. I will use All About The Pipes Plumbing for any of my future plumbing needs.

Description of work:
I wanted the 11 year old tank water heater in my attic removed and replaced with a tankless water heater.

  • Overall: A
  • Price: B
  • Quality: A
  • Responsiveness: A
  • Punctuality: A
  • Professionalism: A

Category: Plumbing, Water Heaters
Services Performed: Yes
Work Completed Date: 12/15/2016
Hire Again: Yes